Our Staff

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Patient Coordinator: Lori

Lori has been working with Dr. Polsen’s patients for the last 13 years. With over 20 years of experience in the medical field, her knowledge of plastic surgery will ensure that you are well educated and prepared for any procedure you might be considering with Dr. Polsen.  Her welcoming personality and genuine concern make for a stress-free consultation process. Lori sees her patients through the entire process from consultation to surgery and is readily available if you have any questions or concerns along the way.  Schedule your complimentary consultation today and come meet Lori and Dr. Polsen!


Accounts Manager: Dolly

Dolly joined our practice with 5 years of billing experience at UTMB. She has now been with us for more than 14 dedicated years. Her knowledge and experience with insurance companies equips her with the best ability to get your procedure covered if you are having an insurance-supported procedure performed. When it comes to getting something approved, she is the best.  With a vibrant and familiar personality, Dolly makes you immediately feel at home. She will be working with you through the billing process and her goal is to make everything go as smoothly as possible. When you choose to have a procedure with Dr. Polsen, Dolly is the name you will come to know and love.


Nurse: Kelley, RN

Kelley has over 5  years experience as a Registered Nurse. After she graduated from Galveston College  in 2009 with her Associates Degree in Nursing she began her nursing career in the field of Plastic Surgery. After her experience at UTMB she joined our practice and has been with us now for 4 years. Kelley’s careful attention to her patients’ needs have patients raving about her. If you have any nursing questions at all she is there for you. Kelley has a gift for preparing her patients for surgery and calming any anxieties they may have. She will be alongside you through your whole journey with Dr. Polsen, from the time you are pre-op’d to the time you are released at your final follow up appointment.

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Nurse: Amber, LVN

Amber has been a part of South Shore Plastic Surgery for just over 9 years now. Her exceptional attention to detail makes her one of the best when it comes to skin care expertise. Personally trained by Dr. Polsen, Amber is skilled in all of the latest most advanced skin care regimens. Whether you are interested in BOTOX cosmetics, Juvederm, Restylane, a Chemical Peel or more Amber is ready to consult with you and hear your needs. When you have an appointment with Amber you leave feeling youthful with instant gratification.